The Champion’s Guide to Redefining Workplace Culture

Want to become the catalyst that transforms your workplace culture? This episode dives into the core of fostering positivity and combating negativity, with a unique perspective on the role of a coaching champion - a change agent who transcends leadership boundaries. We'll equip you with seven key strategies to champion positivity, from acknowledging exemplary work to coaching upper-level management to hunt for positivity. 

Navigating the murky waters of workplace negativity need not be a daunting task. We delve into the art of challenging and reframing negativity safely and effectively. Learn how empathetic, action-oriented questions can help you turn the tide on negative attitudes. Discover how casual, non-confrontational language can steer the conversation from frustration to overcoming obstacles. This episode is a treasure trove of practical wisdom that empowers you to foster a culture of improved teamwork, collaboration, communication, and leadership. So, buckle up for a transformative journey that redefines the contours of your workplace culture.

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Transcript

Speaker 1: 0:37

Seven actions a coaching champion can take to improve the workplace culture. First of all, what is a coaching champion? A coaching champion is a leader and a non-leader who protects the workplace culture. The first objective of a coaching champion is to promote and acknowledge and reward positivity. The second objective, albeit simplistically, is to challenge those people who are struggling with positivity. So action number one is to acknowledge and reward teammates, to point out Bob is doing a great job. I just wanted to share that with everybody. Action number two to send an email to upper level management sharing what somebody is specifically doing really, really well. First is to have the in-person acknowledgement. The second is to promote it to upper level manager. Now why are those two first actions really important? First of all, people need to hear positivity. Number two we're also coaching upper level management through positivity to do what Go? Look for positivity.

Speaker 1: 1:48

Now let's talk about challenges. Let's say we see somebody exhibiting a negative tendency or negative mentality or a negative attitude. The third action is to challenge that person safely using a reframing technique. First, acknowledge. Number one acknowledge that they're frustrated. Don't tell them not to be frustrated because they're frustrated. First we acknowledge and then we ask what can I do to assist you. First of all, I understand you're frustrated. What can I do to assist you to overcome this, or what are you going to do to overcome this? That's called a self-actualized question. What that does is it reframes their mind in that instant. Doesn't magically make them more positive people. It gets them to look at the situation differently.

Speaker 1: 2:39

Action number four action number four is when we challenge someone who's struggling is to say look, I understand you're frustrated, what are you going to do to overcome this? I wanted to let you know I'm here if you need some help. I would love to help you if you're cool with that. Notice, my language was pretty casual and, if anything, had a little bit of slang. You don't want to come off as the boss Again.

Speaker 1: 3:01

A coaching champion is that person a leader and a non-leader who uses everyday conversations to coach and reframe and help people move in a positive direction. The first two actions are what? Promoting positivity, which is essentially saying maintain your positivity. The second two actions are to challenge using reframing techniques. I understand you're frustrated. What are you going to do to overcome this? I understand you're frustrated. What are you going to do to overcome this and what could I do to assist you Now an added action could be what are the first two steps do you think you need to take to overcome this? Now that triggers the brain to think about two things to overcome not why it's frustrating. Remember build up a coaching champion program. Build up coaching champions inside your workplace culture and you will improve teamwork, collaboration, communication, leadership, delivery, leadership, reception.