Unleashing the Power of QALMS: Transformative Training Reinforcement for Leaders & Trainers

Could a simple framework transform the way your organization reinforces training? Meet QALMS, the ultimate tool for developing effective training reinforcement partners. In this episode, we strip down the QALMS framework—Questions, Activities, Learning projects, Motivator, and Supplemental coaching—to show you how it can seamlessly integrate with your training initiatives. Whether you’re rolling out a new course on negotiation skills or refining customer service protocols, this versatile approach enables leaders to become your true allies in ensuring long-term success.

We share compelling examples of QALMS in action across various sectors like sales, customer service, banking, and credit unions. Learn how to craft a coaching map that outlines critical questions, activities, and learning projects, and discover strategies to keep your team motivated and supported. We'll walk you through creating customized coaching materials, from observing and journaling to peer-to-peer practice sessions. This episode will equip you with the insights to leverage QALMS as both a teaching and design tool, ensuring that the knowledge gained in training programs translates into real-world excellence.

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Transcript

Speaker 1: 0:37

Now, in other episodes we talked about our coaching framework and if you happen to have a pad of paper, write this down QALMS, q-a-l-m-s. Now this is how we teach leaders how to coach. Yet this coaching framework can also be used as a mapping methodology to your particular training initiatives or imperatives. So let's say you're doing your own internal course on negotiation skills and you want to teach a group of people some negotiation skill tactics. Once the training's over, you want leaders to become your training reinforcement partners. How do you do that? You can use the coaching framework. So not only can you educate leaders on how to coach, yet you can also use that very framework to create your own coaching materials to become a reinforcement tool to your training initiatives, such as negotiation skills. So you can literally create what we call a coaching map or a coaching guide using qualms. So when somebody goes through your negotiation course whether it be online or seminar workshop what have you then? You can create a coaching map. You can literally write out the questions, you can literally itemize the activities, you can literally write out how to utilize a learning project. That's the QAL. Then you can give sample dialogue pieces of how to coach to someone's motivation where they want to go, and then you can create maybe three or four supplemental coaching strategies, such as observe and journal or peer-to-peer practice sessions, and so what you can do is use a coaching framework to become your design tool, if you will, to reinforce your training.

Speaker 1: 2:18

The framework is not only utilized to teach leaders how to coach, yet the same model, the same framework, can be used as your training reinforcement design tool. So we've actually done this for sales, customer service, back office, credit unions, banks and what we do is we take the same framework QALMS, q-a-l-m-s questions, activities, learning projects, motivator and supplemental coaching and we craft custom solutions. We've done this for sales processes. We've done this for customer service models. We're in the midst of doing this for a couple banks and credit unions right now. They're corporate values and missions. How do we coach to the definition of integrity? How do we coach to the definition of be good to one another and teamwork and things like that? So remember, when you have a coaching framework, that same coaching framework can be your mapping methodology to reinforce your training and learning and development initiatives.