What is the life of a great coach? Great coaches have a record and a set of notes focusing on each employee on their team. With that being said, they focus daily on three main things.
1) First, they plan their positives. They look for the good things. They realize the things that people have done extremely well and they are focused on calling them into the office and praising them for a specific job well done.
2) Second, they attend one to two coaching sessions of no greater than 15 minutes in length. This positions them to drive targeted areas of performance for every employee.
3) Last, they bring the team together to praise and challenge. First, they lead with two to three praises of the things the team is doing extremely well and that one area where there is still an incredible opportunity to improve. These three things seem amazingly simple, but they go against the grain of what most people are conditioned to do and that's to fix and correct the things that we see are wrong. There is nothing wrong with doing those things yet, we cannot do those solely on their own merit without the positives, because it will destroy trust and the ability for the team to think positively about leadership.
The goal of a coach is to help people feel good about getting better. This is done by focusing on positives, attending one to two sessions a day and praising and challenging the team on a daily basis. This will lead to greater trust and cooperation among all team members. A great coach also uses proper language. Here are the five key words every coach should use:
· We – we is an inclusive and cooperative word
· Share – nice word that present a friendly way to disseminate feedback or insight
· Opportunity – it is the WIIFT, what is in for the person being coached.
· Perspective – neutral term that prevents emotional interpretation
· Observation – neutral term that prevents emotional interpretation
Being a great coaching daily requires proactive commitment to review positives and leverage them. A great coach uses proper language. A great coach is relentlessly persistent in raising every up every minute he or she possibly can. This is not to say we should ignore things that need to be addresses, rather this commitment will build trust in people being coached to accept the tough feedback.
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