The Coaching 360 Revolution

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

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Chapters

• 0:00 Introducing Coaching 360
• 1:22 Establishing Goals and Imperatives
• 1:45 Training Leaders to Coach Effectively
• 2:05 The Measurement Challenge
• 2:52 Creating a Full-Circle Coaching Culture

Transcript

Speaker 1: 0:37

Let me introduce you to a concept called Coaching 360. How do we bring coaching full circle inside an organization? Number one we have to establish goals, metrics, imperatives. You never want to start a coaching program unless it's tied to something, whether it be corporate values, maybe a sales initiative, maybe a customer service, a call to action or a mantra, whatever it might be. You have to start out with an established set of imperatives. Number two you have to train leaders to coach, not just to learn how to coach, yet how to coach to those business imperatives. Number three how do we get employees to receive coaching and feedback specific to what the leaders expect, as well as those business imperatives? Number four measure, measure, measure.

Speaker 1: 1:34

Now, I'm not a fan of measurement right out of the gate, because essentially, what we're asking leaders to do is learn a new language, and a lot of times, when we measure so quick, so often, people start to come up with these statements such as well. I don't know if it's going to work. Coaching works. I can save you the time. It takes time to get there. Now, how do you accelerate that? Leaders being trained is one thing. Leaders have to practice conversations. I'm going to say it Often leaders show up and throw up.

Speaker 1: 2:07

They simply show up and throw up. They're not well prepared. Can you imagine someone with a negative attitude looking at them and saying, john, your attitude, I'm just getting really frustrated. Guess what just happened? That employee just went into a defensive mode Versus someone saying, john, what are you going to do to successfully engage with your teammates and what can I do to assist you? The second one's going to garner a much different reaction.

Speaker 1: 2:35

So 360 is about how do you bring it full circle. So when you measure, you've got to look for those strengths, celebrate them, wallpaper the company with them. Number two find the gaps. Address the gaps with coaching. The greatest thing that we can do is bring coaching full circle. It has to start with what you're trying to accomplish. So think about your metrics, think about your imperatives, think about your corporate values, think about the things that you need to do and how can coaching drive those? And how can employees approachability and coachability in alignment with that coaching drive the process as well. And then, when we measure, how do we use measurements not to say yay or nay? How do we use measurements not to say yay or nay? How do we use measurements to truly understand what's working and what needs to be tweaked.