Coaching Conversations in 2025

Digital Handshakes Don't Feel Warm

Tim Hagen

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Welcome to Coaching Conversations

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Speaker 1:

The workplace is certainly evolving. Now we've started a publication here called the Workplace Coaching Times. We have multiple contributors, experts, subject matter experts, contributing content. The workplace is changing. I think just about five years ago, and I think about the pandemic and what it did to us. What it prompted us to change, what it prompted us to change. What it got us to do, to think differently. How many of us thought people would be working at home two to three days a week and we actually now trust them to do that. And the funny thing that happened which really kind of parallels this time is the following this time is the following when technology went up, when everybody was on Zoom and all these other tools like WebEx, what did people start saying? I want to get back in the office, I want to connect with people. The same thing is starting right now. Now, ai scares some people, it excites some people and everything in between, and I think about how this is going to affect the workplace.

Speaker 1:

I want to share with you a very quick story. I was talking to a young gentleman, 28, 29. He built out a piece of technology and basically he was selling it as a coaching platform where my interests lied and he said I really want people to know that we can actually automate the end-of-the-year review process. So he showed me the tool and he goes what do you think? I said fantastic technology. He goes what do you think of the idea? I said it will never work. Here's why AI doesn't see facial expressions, at least not now. Ai doesn't know the person personally. Ai hasn't had hundreds of conversations with that employee like a leader will. And at the end of the year, if someone on a five-point scale is rated threes across the board and the person delivering it whether it be digitally or in paper is the leader who, by the way, hasn't been doing the coaching the AI tool has been.

Speaker 1:

What do you think the emotional reaction is going to be? From a human standpoint, they're going to be furious. So when I presented this to this young CEO, he looked at me and he was just awestruck, with just amazement that I said this stuff. And I said how many end of the year reviews have you ever done and how many have people walked out just thrilled? Sounds oxymoronic, doesn't it? Most people don't leave end of the year reviews or mid-year reviews with a smile on their face. It doesn't mean they're always angry, yet it typically means I wish I could have gotten more. Someone gets a 5% raise. They usually say, well, I wish it was 10%. Someone gets a 10% I can't believe it was only 10%. So people have a way of being negative or condescending to the process. Not all people and I get that. So when we start throwing technology at human things, humans want human touch. Subscribe to the Workplace Coaching Times. These are the issues that we uncover in our publication on a weekly basis.