The Coaching School Kickoff Master Class

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Transcript

SPEAKER_00 0:00

Hello, everybody. We have rebranded coaching conversations into the coaching school. Now let me share with you the coaching school and why we did this. The coaching school has been rebranded from coaching conversations because I think it adds a little bit more specificity. And I think about a cooking school. I think about when we coach, it's a lot like a cook, right? Or a chef. When we go to a restaurant, and let's say we get lasagna, you can go to 10 restaurants and have 10 pretty different tasting pieces of

Why The Coaching School Exists

SPEAKER_00 0:37

lasagna. Why? What's different? The way they cook it, the ingredients. And that's exactly why we created the coaching school. It's a takeoff on a cooking school. There are three primary elements. First of all, there are ingredients. Let me explain what an ingredient is. It's a coaching type. So if you're coaching someone, you might coach them one-on-one. That's an ingredient. If you want them to practice with someone, they could practice with a peer. And we might implement something called peer-to-peer coaching or self-coaching. That's another set of ingredients. Then what we have to do is bring these ingredients together and put it into a recipe that makes sense, that is time effective, maybe not time overbearing. And so understanding what our ingredients are is just

Ingredients Recipes And Secret Sauce

SPEAKER_00 1:26

critical. Then when we know what our ingredients are, we have to put those together to create a recipe. Now the third element is the secret sauces. The secret sauce might be a technique, a tip, or a technique or trick. The other part is the secret sauce is the way we coach. So again, cooks are trained, yet they have their own way of cooking. It's the same way with coaching. We have our own styles. So someone just said to me recently, Oh, I'm really honest. I want to be transparent. I said, What does that mean? And they couldn't define it. I said, So if being honest is telling the truth, he goes, Yeah, yeah, yeah, that's what I meant. I said, so you could just look at someone and say, well, that's a horrible-looking suit. He said, Well, I wouldn't say it like that. I go, but that's the definition that you need your hold yourself to hold your to hold yourself to in terms of a standard. So here's the challenge that we have is uh what we're gonna do at the coaching school is give you typical challenges every single week, and we're gonna give ingredients like here are the ingredients you should use for this situation, or here's some way you could use ingredients for this situation, and certainly you could add or delete to it. And then we'll give you how to combine those ingredients into a really good coaching recipe, and then we'll give you some of those secret sauces. The secret sauce, again, could be that aha moment, a little tip and technique or trick, and then also how to coach. So let me give you an example. If we have someone who has a negative attitude and they're really combustible when we give them feedback, they're resistant, they say yeah, but before you even finish your sentence, coaching style. So let's go to the secret sauce. The secret sauce is gotta stay calm. You gotta use language that's gonna make sense. So again, the ingredient might be well, let's coach that person one-on-one, but let's also maybe use something that we call supplemental coaching, where we're gonna give them a book by Mike Mark Victor Hans of the Chicken Soup Books, where you know that

Coaching The Combustible Employee

SPEAKER_00 3:31

person is fueling their mind positively. And then maybe we get like a private influential peer-based coach who every time they exhibit some positivity, they acknowledge it when they see it, which fuels their brain to do what? Continue to make the decision to maintain positivity or to attain positivity. That's a simple recipe right there. That's it. So this is going to be somewhat of a masterclass in the coaching school. Number one, let's go through all the ingredients. Ingredients. When we look at coaching types, coaching types are things like one-on-one coaching, group coaching, peer-to-peer coaching, self-coaching, observant journal-based coaching. So let's say we're coaching someone one-on-one, or we might have them hook up with a peer to practice maybe something or teach to each other that's peer-to-peer coaching. Group coaching might be an element where we coach everybody

Coaching Ingredients You Can Mix

SPEAKER_00 4:36

as a collective unit in a particular area. Now, observe and coach or observe and journal is where we observe somebody. So going back to our negative attitude person, we might say, we want you to observe people that exhibit positive actions with their teammates. What did you see and what was the impact in the other person, which does what? The observation itself becomes the coach. That's what's so cool about the coaching school. We're going to give you all these ingredients. So let's there are coaching types, which are part of the ingredients, then there are techniques. Some of the techniques certainly should be questions. Asking questions drives self-awareness. People have heard me say this. I love Tasha Yurik's book called Insight. 85% of people in her study were proven to significantly lack self-awareness. So if I go up to someone with a negative attitude and say, cut it out, if it worked, we probably wouldn't have a coaching industry. What's their first reaction typically? Yes, I do. They get resistant. So you're dealing with emotional intelligence, behaviors, things like that. So again, underneath the ingredients, we have coaching types, and then we have coaching techniques, questions, the facilitation of activities, something we teach a progress coaching, the learning project, something we bestow for accountability and ownership on the person, the coache, for the next session, such as next week come in with two examples where you positively influenced a teammate. You get the idea. So we have ingredients, and then how do we bring them together? How do we bring them together into a really good recipe that motivates and inspires, that prompts them to want to change? Because remember, coaching, I'm not in charge of your change. I'm in charge of giving you the decision to change. And then the secret sauce. So let's go to our negative attitude person. Sometimes the secret sauce can be to nonverbally coach, putting a note on their desk saying you're doing an awesome job. Your teammates are starting to love you. And then you send a handwritten card home, you leave them a voicemail, you send them a text. You fuel their mind positively with the things, as long as they're authentic, that positively acknowledge the good things that they're doing, which does what? Gets them to understand the role of practicing positivity. Now, when we just give constructive feedback and positivity, what do people

Questions That Create Self Awareness

SPEAKER_00 7:05

do? I'm pretty positive. We have the resistance. So think about that as you go forward. So again, the coaching school. I'm going to give you a case study here with the Milwaukee Brewers baseball team here in a second. So these are not new concepts. I'm basically taking what we've taught in progress coaching for 32 years, and I'm really, if you will, plugging it into a cooking school concept. So you have ingredients, which are coaching types and techniques. The second part is the recipe. How do we combine them where we're not overwhelming the person being coached, but we're facilitating the proper change, if you will? And then the third are the secret sauces. What are the tips and techniques that really have been proven to work well with this particular situation? Let me give you a great case study. Almost 19 years ago, I think this will be my 20th year this year with the Milwaukee Brewers sales customer service teams. And I remember over 20 years ago, Jim Baathe, the vice president, who's retiring this year, who's a great friend of mine, and he made the comment to me, I'll never forget it. We sit down, he didn't smile, he just kind of stared at me. And what was really cool is when I met with Jim, I could just tell that there was something missing. And when I got done talking about what our company does, and he had asked me some questions, he said, Are you gonna come in every single year with the same workbook and just cover the same program? And he said it with a little bit of a jadedness to him. And he and I laugh about this to this day. And I looked at him and I said, Boy, somebody did you wrong. What happened? He said, I'm I'm I'm really sorry. He said, We hired a guy last year for the second year and he came in with the same workbook and it was the same program. I said, Well, that's training. I'm not against training. I don't do training. He said, What do you mean? I said, I do

Nonverbal Coaching That Lowers Resistance

SPEAKER_00 8:53

group coaching. I said, What has been proven to work well with sales teams is because ego gets in the way, you know, they're tough to coach and tough to train, is what I always go back through is coaching, getting them to coach each other. He perks up. He goes, Really? And I said, Yeah, what what I'm thinking out loud is a form of group coaching, training your leaders how to coach and then peer-to-peer coaching. Years later, and I love this story, the president of the organization came in and observed the session. And he went up to Jim during the session. He said, Boy, this is a really engaged group. And Jim goes, Oh, yeah, you know, it's been like this for a number of years now. We do a lot of our own coaching internally. He goes, Well, who's facilitating the training? And he said, Well, I'm I'm we we we have Tim and he points to me over in the corner. And the president goes, He hasn't moved in two hours. And Jim starts laughing. He goes, I know, he's actually doing his job. He said, What do you mean he's doing his job? That isn't training. Jim goes, No, it's group coaching. We use a form of peer-to-peer coaching. And all of a sudden the president goes, Oh, interesting. So they're coaching each other. He said, every week. They coach each other, they listen to each other, they compliment each other. They have a program called The Floor Is Yours, where you they they pick a person to share a sales book that they're reading or a customer service book, what they're applying as a result of the book. They share the author, the key points, they coach each other. Technically, and I'd say this in front of Tim, he said, I I would, I would, we could get rid of Tim today. We don't need him. The president goes, really? Just stunned. Now, I don't want to say that to gloat or say, look at how great we are, but that's the power of coaching. So again, there's a lot of ingredients. So what I just depicted with the Brewers is we do group coaching, we do an annual event for two days, we do peer-to-peer coaching within that session. They also do peer-to-peer coaching on a weekly basis. They also do observe and journal-based coaching. So sometimes you have to observe a teammate and write down the three things he or she did well in one area where they have an opportunity to improve. They have a program using supplemental coaching called The Floor Is Yours, which is a form of self-coaching where they're teaching what they learn from a sales book of their choice that everybody else would benefit from learning from. Powerful stuff. That's what the coaching school's all about. We're going to teach you ingredients. We're going to teach you

The Milwaukee Brewers Coaching System

SPEAKER_00 11:27

how to put the ingredients together for a great recipe. We're going to give you some of the secret sauces that really apply to that situation. What are your thoughts? If you're intrigued by this, leave a comment. Send us an email, Tim at progresscoachingleader.com. Give me a situation. We'll put together a recipe for you and broadcast it.